Refund policy
Last updated: October 28, 2026
Overview
This Return and Refund Policy applies to purchases made through Kordler at kordler.com, operated by NORFELD COMPANY LLC, a United States company. We serve customers in the United States. For assistance with a purchase or refund request, contact support@kordler.com.
30-Day Refund Request Period
Customers may request a refund within 30 calendar days after the date their order is delivered. Requests must be submitted by email to support@kordler.com within this period. Please include your order number, a description of the issue, and a photograph of the product when applicable. For requests based on dissatisfaction, a photograph of the product is required.
Refund Eligibility
Refund requests may be approved when a product arrives damaged, an incorrect item is delivered, an order has not been delivered after the maximum delivery period stated in our Shipping Policy, or a customer reports dissatisfaction within 30 calendar days of delivery and provides a photograph of the product.
Each request is reviewed based on the information provided and the circumstances of the order. We may request reasonable additional information needed to verify the claim. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer protection laws.
Non-Refundable Items
Personalized products are not eligible for discretionary refunds. This exclusion does not affect any mandatory rights or remedies available under applicable law for defective, damaged, incorrect, or undelivered goods.
No Physical Returns Required
Kordler does not accept physical product returns. Customers are not required to mail or otherwise send products back to us or to our fulfillment partners in order to receive an approved refund.
Once a refund has been approved, the customer may keep or safely dispose of the item. Please follow applicable local rules for disposing of electronic products, batteries, or other regulated materials where relevant.
Refund Processing
Approved refunds are issued to the original payment method used for the purchase. After approval, please allow up to 10 business days for the refund to appear on your card statement or payment account. The actual posting date may depend on your financial institution or payment provider.
The billing descriptor for purchases from this store is Kordler. If you do not recognize a charge bearing this name, contact support@kordler.com with the relevant transaction details.
Orders Not Delivered
Orders are generally processed within 2 to 4 business days. Following dispatch from China, the stated delivery period is 7 to 12 business days. If your order has not arrived after the maximum stated period, contact support@kordler.com so that we can review the tracking information and your refund request. Applicable legal rights remain unaffected.
Contact and Business Information
Store brand: Kordler
Website: kordler.com
Operating company: NORFELD COMPANY LLC
Registered address: 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States
Support email: support@kordler.com
Card statement descriptor: Kordler
Governing law: Laws of the State of Florida, United States, subject to mandatory consumer protection laws and any applicable rules on jurisdiction.