Shipping policy
Last updated: October 28, 2026
Shipping Policy
This Shipping Policy applies to orders placed through kordler.com, operated under the Kordler brand by NORFELD COMPANY LLC, a United States limited liability company. Our registered address is 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States. For shipping inquiries, contact support@kordler.com.
Shipping Destinations
Kordler currently ships to customers within the United States only. Orders requiring shipment to destinations outside the United States are not accepted.
Order Processing
Orders are generally processed within 2 to 4 business days after payment is confirmed. Business days exclude Saturdays, Sundays, and applicable public holidays. Processing time is separate from shipping transit time.
Shipping Origin and Delivery Time
Products are shipped directly from China by a third-party fulfillment supplier. The estimated shipping time is 7 to 12 business days after dispatch. Combined with the processing period, the expected total time is 9 to 16 business days from payment confirmation, subject to exceptions described below.
Delivery estimates are not guaranteed delivery dates. Customs processing, carrier disruptions, severe weather, holidays, address issues, and other circumstances beyond our reasonable control may affect transit times. We will provide available shipment information when requested.
Separate Shipments
Items within the same order may be fulfilled separately and may arrive in different packages on different dates. A separate package does not necessarily indicate a missing item. Where available, separate tracking details will be provided for each shipment.
Tracking and Delivery Information
When tracking information becomes available, it may be sent to the email address provided at checkout. Tracking updates may take time to appear after dispatch. Customers are responsible for supplying a complete and accurate delivery address and reviewing order confirmation details promptly.
If an address needs correction, contact support@kordler.com as soon as possible. Changes cannot be guaranteed once an order has entered fulfillment or shipping.
Customs Duties, Import Taxes, and Fees
Because products are shipped from China, shipments may be subject to customs inspections, import duties, taxes, or other government-imposed charges. To the extent permitted by applicable law, any customs duties, import taxes, clearance charges, or similar fees assessed on a shipment are the customer's responsibility and are not included in the product price or shipping charges unless expressly stated at checkout.
Any legally required tax collection by Kordler at checkout will be handled as shown during purchase. Customs and import requirements may cause delays beyond our estimated transit period.
Delayed, Missing, or Undelivered Orders
If an order has not arrived after the stated maximum shipping estimate, contact support@kordler.com with your order number and relevant details. We will review the shipment status and determine the appropriate resolution under our Return and Refund Policy and applicable law.
Requests for refunds for an order not delivered after the maximum stated delivery period will be assessed under our Return and Refund Policy. Nothing in this Shipping Policy limits rights that cannot lawfully be waived.
Contact Information
Brand: Kordler
Website: kordler.com
Legal business name: NORFELD COMPANY LLC
Registered address: 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States
Support email: support@kordler.com